Air Sial is facing severe criticism after passengers shared their frustration over repeated delays and poor communication. One traveler detailed a disappointing experience during an international journey from Islamabad to Dammam. The flight, scheduled to depart at 7:20 PM, had not even begun boarding by 9:30 PM, leaving passengers stranded for hours without updates.
The same passenger highlighted a previous three-hour delay on their return flight from Dammam to Islamabad. This recurring issue raises serious questions about Air Sial’s service standards and its accountability to passengers.
Adding to the frustration, there was no proper communication regarding the delays. Passengers, including families with young children, were checked in on time but left waiting without food, water, or clarity on the situation.
Many questioned why they weren’t informed in advance, especially for an international flight, and called this a clear disregard for customer convenience.
Such incidents have sparked debate about the lack of regulatory oversight in the aviation sector. Critics argue that governing authorities need to take strict action against airlines engaging in such practices to ensure customer rights are protected.
Passengers are urging the government to intervene and hold Air Sial accountable for its inefficiency. They demand that airlines improve their operations and respect the time and comfort of their customers.
This incident sheds light on the urgent need for reforms in Pakistan’s aviation industry, ensuring that travelers are treated fairly and professionally.
