Dedicated to transforming the agricultural sector, Digitt+, a prominent Electronic Money Institute (EMI), proudly announces the launch of its state-of-the-art in-house experience platform. With an impressive track record of processing Rs 4 billion worth of transactions, alongside 350,000 transaction counts, Digitt+ continues its commitment to exceptional customer service.
The new platform underscores Digitt+’s dedication to delivering seamless, efficient, and responsive services. It features a comprehensive complaint and ticket management system, ensuring real-time resolution and strict adherence to minimum resolution times. The system’s full parameterization allows for real-time updates and instantaneous modifications.
Key features of the platform include a voucher management system to handle partner-based complaints, ensuring smooth interactions across all touchpoints. It also offers extensive device management controls, automatic Turn-Around-Time (TAT) management, and robust integration capabilities for both back-end and front-end systems.
In line with Digitt+’s commitment to security and risk management, the platform includes advanced risk management features such as velocity checks to monitor and mitigate potential risks. These enhancements ensure a secure and reliable experience for all users.
Muhammad Aon, Head of Merchants, Open Banking & Payment Solutions at Digitt+, commented on the launch: “Our in-house experience platform represents a significant leap forward in our mission to provide unparalleled customer service. By leveraging advanced technology, we are able to deliver real-time solutions and exceptional user experiences, reinforcing our commitment to our customers and partners.”
Beyond enhancing the Digitt+ App, this state-of-the-art platform will also be extended to Digitt+’s partners, amplifying its positive impact across the fintech ecosystem. Through this integration, Digitt+ aims to set a new standard in customer experience, further solidifying its position as a leader in the fintech industry.
