According to customer complaints, the 11th Generation Honda Civic has multiple manufacturing defects. Customers have reported problems with the steering rack and multimedia system. These defects are inconvenient and dangerous, especially the steering rack problem, which can lead to fatal incidents if not addressed promptly.
Ahmed Bilal from Lahore, who purchased a Honda Civic, is facing issues as he has been sending emails repeatedly, but there is no response from the company. Apart from him, other customers are also complaining about similar issues.
Despite customers reaching out to Honda’s customer support team, more response has been needed, exasperating the situation further. Some customers have had their multimedia systems replaced under warranty, but others have been waiting for assistance for over two months. This negligence has prompted customers to voice their dissatisfaction on social media platforms like Facebook.
The general sentiment among customers is that they should not be experiencing such issues with a car priced at almost 10 million PKR. Honda Pakistan’s customer service team’s lack of responsiveness and the recurring problems with the car’s manufacturing severely impact the company’s reputation among its customer base. Honda Pakistan needs immediate action to address these issues and restore customer trust and satisfaction.
