TCL Electronics has responded to recent customer complaints by addressing key concerns and clarifying its policies. Committed to high-quality products and exceptional customer service, TCL has outlined its efforts to provide transparent communication and swift resolution of issues, ensuring customer satisfaction and support.
“At TCL Electronics we take pride in offering high-quality products and exceptional customer service”. TCL responds in light of concerns raised in the recent story about their brand that they will like to address and clarify key points about their policies and support services.
Warranty and Replacement Policies
- TCL offers a 2-year warranty on TVs, covering all parts and service charges.
- For air conditioners, they provide a 10-year compressor warranty, 4 years on the PCB, and 1 year of free service.
- TCL has an easy replacement policy for both TVs and ACs, valid up to 5 years from the purchase date, ensuring fast resolutions even after the warranty expires.
- The company also ensures warranty coverage and support for faults caused by over-voltage, regardless of warranty status.
Community Support
TCL mentions that they offer discounts to individuals in need, making their high-quality home electronics more accessible and affordable.
Free Installation
TCL provides free installation for all air conditioners and large-size TVs to ensure a hassle-free customer experience.
Efficient Service Network
With a nationwide network of authorized service centers and franchises, TCL assures customers fast, reliable support, including the quick dispatch of advanced parts for repairs.
Customer Support
TCL highlights that they provide 24/7 customer support through their helpline (0800-00099), email (customercarepak@tcl.com), official website, and social media platforms. For product safety and authenticity, they recommend customers purchase from TCL’s flagship stores, authorized dealers, and online channels.
TCL remains committed to delivering reliability, quality and customer satisfaction.
