In the ever-evolving landscape of e-commerce, Pakistani startup ShuttlePro has emerged as a game-changer, addressing crucial aspects of omnichannel retail through its innovative solutions. One of its standout offerings is a social media engagement tool designed specifically for ecommerce businesses. This tool enables large-scale merchants to respond swiftly to thousands of conversations on platforms such as Facebook and Instagram, making life easier for ecommerce heads.
Omnichannel Retail Simplified:
ShuttlePro’s social media engagement tool is a boon for ecommerce heads, offering a seamless omnichannel solution. What sets it apart is its integration with inventory, eliminating the need for extensive staff training on products and inventory management. Agents can effortlessly search through all products directly from the conversation screens, allowing merchants to hire additional agents on a demand basis during peak sales times.
Integration with Leading E-commerce Platforms:
ShuttlePro takes omnichannel integration to the next level by connecting inventory and ERP systems to popular web frameworks like Shopify, WooCommerce, and Magento. This connectivity ensures that merchants can streamline their operations and manage inventory seamlessly across different platforms. The integration also extends to a design application, where merchants can create engaging images for various social media channels using templates and product selections, reminiscent of the user-friendly design tool Canva.
Efficient Social Media Publishing:
The omnichannel social media publisher by ShuttlePro is a powerful tool for ecommerce businesses. It offers auto-posting capabilities, allowing social media managers to select algorithms that automatically choose products from the inventory for publication. The collaboration board within the publisher facilitates communication among team members from design, inventory, and social media departments. This ensures a collaborative and efficient process, with all stakeholders able to comment and provide input before content goes live.
Revolutionizing Order Management and Tracking:
ShuttlePro’s mobile application takes order management and tracking to the next level. Ecommerce teams can handle everything from customer confirmations to communicating with couriers and sending emails for parcel tracking, all from a single platform. The application allows teams to click on phone numbers for quick calls, with automatic call logs that can be customized using templates. Similarly, communication with couriers can be initiated through email, SMS, or even WhatsApp, with the ability to escalate queries to higher levels if needed.
Seamless Customer Experience:
ShuttlePro stands out as the only omnichannel solution provider in Pakistan that seamlessly connects all modules of business operations. This comprehensive integration allows businesses to track their customers’ activities from online shopping to physical purchases, social media interactions, and even customer complaints. This level of insight empowers businesses to provide exceptional after-sales experiences, fostering customer loyalty and satisfaction.
ShuttlePro’s innovative solutions are reshaping the landscape of omnichannel retail in Pakistan. With its focus on social media engagement, efficient publishing, and integrated order management, ShuttlePro is proving to be an invaluable asset for ecommerce businesses looking to enhance customer experiences and streamline their operations in the competitive world of online retail. For more details visit: https://www.shuttlepro.io/
